Master Class in Listening - Summer 2022

Good leaders all have one thing in common: they are great listeners. Active listening provides the foundation for better communication, increased engagement and a more inclusive organization. In this leadership training, we’ll cover the (6) steps of active listening: paying attention, withholding judgment, reflecting, clarifying, summarizing, and sharing. We’ll discuss the difference between active listening and three other listening styles. We’ll learn how we can be better listeners in our personal and professional lives and apply effective techniques to absorb, understand, respond, and retain what is being said during communications.