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Part of the Emotional Intelligence Track

Master Class in Listening

December 09, 12:00 pm - 1:30 pm CT
Hosted by Hannah Prevost-Schultz

Good leaders all have one thing in common: they are great listeners. Active listening provides the foundation for better communication, increased engagement and a more inclusive organization. In this leadership training, we’ll cover the (6) steps of active listening: paying attention, withholding judgment, reflecting, clarifying, summarizing, and sharing. We’ll discuss the difference between active listening and three other listening styles. We’ll learn how we can be better listeners in our personal and professional lives and apply effective techniques to absorb, understand, respond, and retain what is being said during communications. 

Vector-1

Concepts

  • The four primary listening styles
  • The 6 Steps of Active listening
Vector

Activities

  • Discuss the differences and benefits of various listening styles 
  • Practice active listening in breakout pairs & provide feedback
Vector-2

Skills & Attributes

  • Active listening
  • Strategic thinking
  • Empathy

Hannah Prevost-Schultz

sr4 Partners, Organizational Health Consultant
Hannah Prevost-Schultz MA, ELI-MP is known for her contagious energy for developing people. She has spent 10+ years working with leaders at all levels and across industries to develop themselves and their organizations. With a masters degree in Organizational Development and formal training in design thinking, conflict transformation and leadership coaching, she brings both education and experience to her facilitation and training experiences and is fueled by her perpetual belief in people’s endless potential to grow!

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