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Part of the Emotional Intelligence Track

Master Class in Listening

October 24, 10:00 am - 11:30 am CT
Hosted by Cari Egharevba

Good leaders all have one thing in common: they are great listeners. Active listening provides the foundation for better communication, increased engagement and a more inclusive organization. In this leadership training, we’ll cover the (6) steps of active listening: paying attention, withholding judgment, reflecting, clarifying, summarizing, and sharing. We’ll discuss the difference between active listening and three other listening styles. We’ll learn how we can be better listeners in our personal and professional lives and apply effective techniques to absorb, understand, respond, and retain what is being said during communications. 



  • The four primary listening styles
  • The 6 Steps of Active listening


  • Discuss the differences and benefits of various listening styles 
  • Practice active listening in breakout pairs & provide feedback

Skills & Attributes

  • Active listening
  • Strategic thinking
  • Empathy

Cari Egharevba

sr4 Partners, Organizational Health Consultant
Cari Egharevba is known for her contagious enthusiastic spirit as a trained social worker. She wholeheartedly believes in the power and lasting impact of building authentic relationships. As a trained crisis interventionist, Cari supports others through a process of nondirective and collaborative work to achieve the best resolution. She holds a BA in Political Science, Communication, and Applied Critical Thought & Inquiry from William Jewell College and her Master’s Degree in Social Work from Loyola University of Chicago.

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