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Part of the Emotional Intelligence Track

Empathy & Relationship Management

September 08, 10:00 am - 11:30 am CT
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Empathy continues to rank as one of the top competencies for good leadership and a significant predictor of success. Empathy is the cornerstone of effective relationship management, and allows leaders to inspire followers, build trust, and drive their team toward their goals. In this leadership training, we provide the strategies and habits to cultivate more empathy, both in the workplace and beyond. We will learn how to build relationships that will boost your team’s creativity, enhance their ability to negotiate effectively and improve overall team satisfaction. 



  • Daniel Goleman’s framework on emotional intelligence


  • Reflection activity on experiencing empathy
  • Breakout discussion with scenarios for applying empathy

Skills & Attributes

  • Social recognition
  • Social management
  • Perspective taking

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